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Help / FAQ

Frequently Asked Questions

How long will it take to design and construct the memorial?

Currently, the process of consultation, design, masonry and installation takes between four and six months, but is dependent on material availability, cemetery requirements and weather. 

How much will the memorial cost?

The cost of a memorial is based on a variety of factors, including the design, structure, stone selection, inscription requirements and features you may choose to include (statues, candle boxes, photographs, vases, storage boxes etc).

Rest assured that our consultants will guide you through the selection process and ensure the design of your memorial fits your budget. 

What do I need to bring to my consultation?

At, or before, your initial consultation we need you to provide us with the:

  • Plot location
  • Name and contact details of the Holder of Rights for the plot (usually the purchaser of the plot, co-holder or the person who signed off on the funeral).

It is also helpful if you bring a:

    • Draft of the inscription (to provide an indication of length).
    • Photograph of your loved one, if you would like one incorporated within the memorial.

 

Who should attend the consultation?

It is important that family members or friends who have views about what the memorial should look like, or include, attend the consultation. There a variety of different considerations that are worked through as part of the design process and it is helpful for these people to be involved in the process.

Can you visit us at home?

If need be, our Memorial Consultants are able to do in-home consultations if circumstances prevent someone near and dear to the deceased from attending. However, where possible we encourage you to come to the office so that you can look at the variety material samples, inscription fonts and styles, finishing options and accessories.

Can you help write the inscription?

Your Memorial Consultant will share examples and guide and assist you in drafting the inscription, so that it is just right.

I know what I want, can I design the memorial?

Of course. Your memorial should be personal. If you have ideas or features you would like included, or would like to design it yourself, our consultants can guide and advise you on the various considerations.

What languages do your consultants speak?

Our Memorial Consultants speak a variety of different languages including Greek, Russian, Polish and Yiddish. We can also assist in Serbian, Macedonian, and Mandarin if required.

Each of our consultants has a deep understanding and appreciation of most religious and cultural traditions and are able to guide you in creating a personal, appropriate and fitting memorial.

Do you offer a guarantee?

Yes. All Melbourne Memorials products include a three year guarantee, in line with the Master Stonemason’s Code of Conduct.

How should I care for the memorial after it is installed?

We will provide you with a Care Kit that includes a cleaning cloth and instructions to help you care for the memorial. As a general rule, we recommend cleaning the memorial with water and a soft cloth only. Chemicals, natural cleaners, oils and other substances may stain or damage stone, inscriptions or brass plaques and should not be used.

Is Melbourne Memorials able to repair or restore an existing memorial?

Yes. As Master Stonemasons, we have a great deal of experience restoring and repairing memorials of all types, including the very old. We take a conservative approach to restoration and look to preserve as much of the original structure as possible, undertaking works on site where possible.

Book a consultation with one of our Memorial Consultants to discuss the repair or restoration of an existing memorial.

Can you update, add to or renovate an existing memorial?

Yes. We regularly assist families in updating, adding to, or renovating existing memorials and are able to re-gild lettering and add new features like photos, vases, plaques, candle-boxes, statues, plaques and inscriptions.

A few words from our clients

Let us guide you through the process with care and experience

Book a consultation
  • Memorials
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  • Book a Consult
  • Memorials
  • Services
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03 9555 2000

Our Office

700-706 Princes Highway
Springvale VIC 3171

Opening Hours

Monday to Friday 9am – 5pm
Saturday 9am – 5pm
Sunday By appointment

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Greek

Traditional

Jewish

European

Islamic

Memorial

Asian

Headstone
& Base

Bronze
Plaque

  • Memorials
  • Services
  • Gallery
  • About Us
  • Book a Consult
  • Memorials
  • Services
  • Gallery
  • About Us
  • Book a Consult
  • Your Collection 0
  • Get in touch
  • Help / FAQ
  • Payments
  • Your Collection 0
  • Get in touch
  • Help / FAQ
  • Payments

03 9555 2000